Privacy Policy

Last updated: January 2025

No Account Required
GDPR Compliant
1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you use our apartment rental platform. Our service is designed to be simple and straightforward - you can book apartments and pay via Mobile Money without creating an account or registering.

We are committed to protecting your privacy and handling your data responsibly and transparently.

2. Data We Collect

Since our platform doesn`'`t require account creation, we only collect essential information needed to process your booking:

Booking Information

  • Your name and phone number
  • Selected apartment and booking dates
  • Check-in and check-out preferences

Payment Information

  • Mobile Money transaction reference
  • Payment confirmation status
  • Transaction timestamp
3. How We Use Your Data

We use your information solely for legitimate business purposes:

  • Process and confirm your apartment booking
  • Verify Mobile Money payment completion
  • Send booking confirmations and access details via SMS
  • Provide customer support when needed
  • Improve our platform based on usage patterns
  • Maintain records for business and legal compliance
4. No User Accounts Required

🎉 Simple Booking Process

You don`'`t need to create an account, remember passwords, or go through lengthy registration processes to book an apartment.

  • Browse apartments without signing up
  • Book instantly with just your name and phone
  • Pay securely via Mobile Money
  • Receive access details immediately

All necessary information is collected only during the booking process, making your experience fast and hassle-free.

5. Mobile Money Payment Security

Your payment security is our top priority:

Secure Processing

All MoMo payments are processed through official Mobile Money APIs with bank-grade security.

No Storage

We never store your MoMo PIN, account details, or sensitive payment credentials.

  • Only transaction references and confirmation status are retained
  • Payment data is encrypted during transmission
  • We comply with financial data protection standards
6. Data Sharing

We respect your privacy and follow strict data sharing principles:

We Never Sell Your Data

Your personal information is never sold to advertisers or third parties.

Trusted Service Providers

We may share data with Mobile Money providers and SMS services only to complete your booking.

Legal Compliance

Information may be shared when required by law or to protect our platform and users.

7. Cookies and Analytics

We use minimal tracking to improve your experience:

  • Essential cookies for platform functionality and booking process
  • Anonymous analytics to understand usage patterns and improve the service
  • No personally identifiable tracking or behavioral profiling

💡 You can disable cookies in your browser settings, though this may affect some platform features.

8. Data Retention

We keep your data only as long as necessary:

Booking Records3 years (for business records)
Payment References5 years (legal requirement)
Analytics Data12 months (anonymized)

You can request deletion of your booking data by contacting our support team.

9. Your Privacy Rights

Even without an account, you have important privacy rights:

📋

Access

Request a copy of your booking data

🗑️

Delete

Request deletion of your information

❓

Clarify

Ask how your data is being used

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we do:

  • The updated policy will be posted on this page
  • The `"`Last updated`"` date will be revised
  • Significant changes will be highlighted clearly
  • Your continued use of the platform means you accept the updated terms
11. Contact Us

Have questions about your privacy or want to exercise your data rights? We`'`re here to help:

Phone Support

+250 788 989 575

Office Location

Kigali, Rwanda

⚡ Quick Response Promise

We respond to all privacy inquiries within 24 hours and fulfill data requests within 7 days.

© 2025 diaspora stop center. All rights reserved.

This policy complies with Rwanda Data Protection Law and international privacy standards.